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Security and Privacy

Last Updated 10/17/2016 

vidaXL is committed to respecting your privacy. We adopted this Privacy Policy and Security Statement (“Privacy Policy”) to make it easy for you to understand how we collect, store, use and disclose information you provide to us through this Website. Please read our Terms and this Privacy Policy carefully prior to using our Website and/or otherwise submitting information to vidaXL. If you do not agree with all of our Terms and this Privacy Policy, you are not authorized to use this Website, and your sole remedy is to stop using this Website.


This Privacy Policy only covers information provided to vidaXL through this Website. By providing information to vidaXL through this Website, you acknowledge and agree that such information is governed by this Privacy Policy. This Privacy Policy does not apply to information submitted to vidaXL offline. This Privacy Policy also does not apply to information submitted to third parties, regardless if you link to a third party through this Website. Information you provide to or is collected by third parties, which may include location data, contact information and personal information, is governed by the terms and conditions and privacy policies of such third parties, and we encourage you to learn about such terms and conditions and privacy policies prior to accessing third party websites and/or content or otherwise disclosing information to such third parties.


Customer Information

vidaXL will not share or distribute your Customer Information, except as provided in our Terms, this Privacy Policy or as may be required by law. In accordance with our Terms, we may use your Customer Information to deliver products to you, provide you with requested content and/or information or to prevent or address service or technical problems with our Website. We may also use your Customer Information to provide you with customer support.

Personal Information

vidaXL will not share or distribute your Personal Information, except as provided in our Terms, this Privacy Policy or as may be required by law. While you can use this Website without telling us who you are and without revealing any of your Personal Information, there are times when we may need certain Personal Information from you, such as when you register for an account, sign up for our newsletter or purchase a product. We may also use your Personal Information to:

  • Verify your identify.
  • Provide you with access to our Website.
  • Answer questions you may submit about products offered on our Website and respond to your other inquiries.
  • Deliver products to you that you purchased through our Website.
  • Provide you with requested content and/or information.
  • Provide service, technical or other customer support.
  • Send important notices about changes to our terms, conditions and policies.
  • Make it easier for you to log back into and use this Website.
  • Contact you about our products, including products you have purchased through our Website.
  • Manage your account.
  • Verify your eligibility and deliver prizes in connection with contests and sweepstakes.
  • Help us understand who is using this Website.
  • Enforce our Terms.
  • Comply with applicable laws.
  • Identify and protect against fraudulent transactions.

Aggregated Information

We collect, store, analyze and use Aggregated Data to help us provide you with a better user experience. For example, we collect IP addresses to aggregate demographic and other non-personal information, we keep track of the domains from which users visit this Website, we measure user activity on this Website, and analyze statistical information about our users activity on this Website. This enables us to adjust this Website to meet the needs of our customers.

User Generated Content

We may, but are not obligated, to collect, store, analyze, use and disclose your User Generated Content. You hereby acknowledge and agree that vidaXL may use your User Generated Content to evaluate and modify our Website. You also hereby agree that vidaXL may disclose your User Generated Content and display your User Generated Content on this Website.


You may request access to any of your Customer Information or Personal Information which is stored within our database. You may also request that we update or change your Customer Information or Personal Information if it is incomplete or incorrect. To provide an update or request a change to your Customer Information or Personal Information, please contact us in writing at: [email protected]


vidaXL is not in the business of sharing or selling your Customer Information or Personal Information. We consider this information to be a vital part of our relationship with you. However, in addition to specific requests by you, set forth below are examples of when we may share some or all of your Customer Information and/or Personal Information with third parties without further notice to you (and you hereby expressly authorize vidaXL to share your Customer Information and/or Personal Information under such limited circumstances, provided we do so in a manner consistent with this Privacy Policy):

  • Affiliated Companies.

We disclose information to our subsidiaries and other affiliated companies for the sole purpose of providing you with access to our Website, answering questions you may submit about products offered on our Website and delivering  products to you that  you purchased through our Website.

  • Agents, Consultants and Service Providers.

vidaXL, like many businesses, engages third parties to perform certain business-related functions. Examples of such functions include, maintaining databases, hosting data, storing information, transmitting information and providing marketing services. When we engage a third party to provide marketing services, we do not provide the third party with your Personal Information.

  • Authorized Persons.

We may disclose your Customer Information and/or Personal Information to individuals we reasonably believe are authorized by you to receive such information.

  • Business Transfers.

From time to time, we may buy, sell or reorganize businesses or assets. In the event of an acquisition, sale, merger, reorganization, dissolution or similar event, Customer Information and/or Personal Information may be part of the transferred assets.

  • Legal Requirements.

vidaXL may disclose your Customer Information and/or Personal Information if required to do so by law or in circumstances to protect the personal safety of users of this Website or the public; or (iv) protect the good faith belief that such action is necessary to (i) comply with a legal obligation; (ii) enforce, protect or defend the rights or property of vidaXL; (iii) act in urgent against legal liability.


vidaXL may post customer testimonials on this Website, which may contain Customer Information or Personal Information. However, we will obtain your consent prior to posting such a testimonial from you.



While the security of your Customer Information and Personal Information is important to us, no Internet or email transmission is ever fully secure or error-free, and you should take special care in deciding what information you send through this Website. In the event that an unauthorized third party compromises our security measures or the security measures of a third party (such as your Internet service provider), we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disclose your information. Also, administrative agencies or courts of competent jurisdiction may order the disclosure of the information we collect. We cannot guarantee, and you should not expect, the information you provide to us will always remain private. Please keep this in mind when disclosing any Customer Information or Personal Information through this Website.

Inside and Outside of the United States

If you are using this Website from outside the United States, please be aware that your information may be transferred to, stored, processed, used and/or disclosed in the United States and, to facilitate vidaXL’s global operations, will be transferred to the European Union, where our servers are located and our central database is operated. The data protection and other laws of the United States and European Union may not be as comprehensive as or otherwise differ from those of your country. This Privacy Policy applies regardless if vidaXL transfers, stores, processes, uses and/or discloses your information inside or outside of the United States.



A cookie is a small text file that is stored on a computer for record-keeping purposes. We use cookies on this Website. We do not add the information we store in cookies to Personal Information you submit through this Website. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use session cookies to make it easier for you to navigate this Website. We use persistent cookies to store a unique cryptographic hash value so you do not have to enter your username more than once on a given computer. You can remove persistent cookies by following the directions provided in your Internet browser’s help file. You may disable cookies on your web browser, however, this may cause certain features on this Website to be disabled or not function properly.

Third Party Cookies

This Website may use cookies that permit select third party partners to serve you vidaXL-related content on their websites or elsewhere on the Internet. This is based on your prior visits to this Website. We do not have access or control over these cookies, and the use of cookies by third parties is not covered by this Privacy Policy.

Web Beacons

vidaXL uses web beacons and usage analytics software to help us identify effective content and to otherwise better manage content on this Website. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Except to comply with applicable law or identify and protect against fraudulent transactions, we do not tie the information gathered by web beacons to your Personal Information.


To improve the experience of our website, we use Hotjar web analytics service . Hotjar may record mouse clicks, mouse movements and scrolling activity. Hotjar collects information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. Hotjar does not collect personally identifiable information (PII) that you do not voluntarily enter in this website. Hotjar does not track your browsing habits across web sites which do not use Hotjar services. Hotjar’s privacy policy explains in detail how Hotjar is used: https://www.hotjar.com/privacy

You may opt-out from having Hotjar collect Your information when visiting our Website at any time by visiting their Opt-out page and clicking 'Disable Hotjar'

Third Party Remarketing and Retargeting Services

We use Google AdWords remarketing services and Criteo retargeting services to show advertisements for offers that may be of interest to you on third party websites. All data we collect through such services is used in accordance with this Privacy Policy. Information collected by Google AdWords and Criteo are subject to their privacy policies. You can set up your preferences regarding advertisements through the Google Ad Preference page or the Criteo home page, accordingly.

Use of YouTube Plugin

This Website uses YouTube plugins that are provided by YouTube LLC. If you access this Website or a website of one of our affiliates using such a plugin, then your browser establishes a direct connection to YouTube servers and communicates to the YouTube servers what websites you have accessed. If you are logged in to YouTube as a member, then YouTube can associate this information with your personal user account. If you interact with the plugins, for example, by clicking on or starting a video or by posting a comment, then such information will be associated with your YouTube user account. If you want to prevent such data transmission, then you must log out before using the plugins. Additional information can be found in the YouTube privacy policy.



If you wish to subscribe to our newsletter, we will use your name, date of birth, title and email address to send the newsletter to you. Out of respect for your privacy, we provide you with a means to unsubscribe from our newsletter. For details on how to opt-out of receiving our newsletter, please see the Opting-Out of Future Contact section of this Privacy Policy.


If you use the auction features on this Website, you should be aware that any information you submit with respect to a bid can be read, collected, stored and/or used by other bidders in the auction. We are not responsible for the information that you choose to submit with respect to a bid.

Blogs, Forums, Chat Rooms and Bulletin Boards

If you visit or participate in a Forum on this Website, you should be aware that any Customer Information, Personal Information or User Generated Content that you submit in a Forum can be read, collected, stored and/or used by other users of such Forum, and could be used to send you unsolicited messages. We are not responsible for the Customer Information, Personal Information or User Generated Content that you choose to submit in a Forum.

Opting-Out of Future Contact

You may opt-out of receiving offers and newsletters from vidaXL by clicking on the unsubscribe link set forth in an email from us or by sending an email to the following email address: [email protected]. Please note that opting-out of receiving future contact from vidaXL may cause you to lose some or all of the benefits of using this Website.


We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All emails you receive from vidaXL are intended to fully comply with the CAN-SPAM Act.


This Website is not intended for use by children under the age of 13, and we do not knowingly solicit or collect information from children under the age of 13. We also do not verify the age of any of our users. By using this Website, you represent and warrant to vidaXL that you are at least 18. If we learn a child under the age of 13 has submitted information to us through the Website, we will delete such information identified for us as soon as we discover such submission. vidaXL encourages parents to take an active role in their children’s use of the Internet, and to inform their children of the potential dangers of providing information about themselves while online.


We may amend this Privacy Policy at any time and in our sole discretion. You should review this Privacy Policy for amendments each time you use this Website. For your convenience, we post on this Website the last date this Privacy Policy was updated. If our Privacy Policy is amended, the amended Privacy Policy will take effect immediately for all users of this Website. Your continued use of this Website following an amendment will evidence your acceptance of the amended Privacy Policy.


Individuals who are residents of California and have provided their personally identifiable information to us may request information regarding our disclosures, if any, of their personally identifiable information to third parties for direct marketing purposes. Such requests must be submitted to our Privacy Officer in writing at:

vidaXL LLC

Attn: Customer Support

12200 Arrow Route

Rancho Cucamonga, CA 91739

[email protected]

 Such requests must include the reference Request for California Privacy Information in the subject line and in the body of the message and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted to us if not submitted pursuant to the terms set forth above.


Capitalized terms not defined in our Privacy Policy will have the meaning ascribed to such terms in our Terms. The Terms are hereby incorporated into and made a part of this Privacy Policy by reference.


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